Quality Consultants

Connexxion’s Quality Consultants specialise in assisting organisations who wish to work towards certification under the world’s most recognisable international standard. ISO 9001 is a process based, customer focused standard and the world’s most recognised assurance of good practice.

During Connexxion’s internal implementation of a quality management system – and through discussion with other organisations who had seen their own implementations stalling – we realised that the lack of a dedicated and knowledgeable resource was the reason some systems never got to the stage 1 audit. A resource was needed who could use their experience with ISO 9001 to lead the project. This has led to the development of a new offering to businesses in a similar predicament.

Connexxion’s Management Systems Advisor is an experienced quality representative whose main focus is on designing and implementing quality management systems certifiable to ISO 9001:2008.

Our Management Systems Advisor

With a strong focus on consultation and collaboration, our Management Systems Advisor takes your employees on a path to continual improvement.

As a qualified and experienced auditor, our Management Systems Advisor can provide guidance to your employees on the development of quality documentation, identification and analysis of gaps in the quality management system and on delivering associated training to continually improve business services. We can also provide advice relating to the tools and resources required to facilitate quality audits; support the process of on-site audits, both internal and external; and prepare and present regular QMS status reports.

Approach to Implementation

Connexxion takes a skills-transfer approach to implementation with the main focus being to assist businesses with ongoing process improvement long after certification has been achieved. This approach allows our clients’ Quality Representative to take complete ownership and management of the QMS as well as providing a first line of support to general staff.

Connexxion believes that your Quality Management System (often known as a QMS) should be guiding your business’ continual improvement and not impeding it. For example, employees are encouraged to point out gaps in the QMS as they come up and not wait for internal audits to identify them. After all, the system exists to make employees lives easier and improve productivity not the other way around.

After the initial implementation, changes to the QMS can be conducted by internal staff, firstly because they understand the system and secondly because of the inherent flexibility within the parameters of ISO 9001.3

Benefits of Certification

According to a 2005 study by URM Research, the SAI Global 5-Tick StandardsMark™ was recognised by 82% of respondents. Leveraging off this and similar assurance marks, the benefits of ISO 9001 include:

  • Cost reduction by identification of areas of waste or duplication
  • Improved quality and consistency of product or service delivery (repeatability)
  • Increased access to contracts and tenders
  • Better control of business operations
  • Improved transparency, and
  • Many more direct and indirect benefits.


Connexxion’s experience guides the development of your documentation in accordance with the international standard for quality management systems. The documentation required by ISO 9001 can also form the foundation for many of the other international standards. We provide simple guidance on implementation of the six mandatory procedures of ISO 9001:

  • Control of Documents
  • Control of Records
  • Corrective Actions
  • Preventative Actions
  • Control of Nonconforming Product
  • Internal Audit

Other documentation that Connexxion may assist with in the development of your quality management system include:

  • Quality Manual (mandatory)
  • Quality Policy (mandatory)
  • Documentation Templates
  • Organisational chart and position descriptions
  • Quality Objectives (mandatory)
  • Quality incidents
  • Customer feedback and customer satisfaction measurement
  • Purchasing and supplier evaluation
  • Human resources and training, infrastructure and work environment
  • Sales and business development
  • Site evacuation/ emergency management plan (may be external)
  • Design and development
  • Control of monitoring and measuring equipment
  • Job aids (work instructions)
  • Internal audit procedure
  • Management review procedure

Supporting Documentation

According to ISO 9001, the QMS documentation shall include “documents, including records, determined by the organisation to be necessary to ensure the effective planning, operation and control of its processes” (sec 4.2.1.d). To support this and our clients’ requirements to conform to statutory and regulatory requirements (sec 1.1), Connexxion is also able to provide guidance on additional documentation, including:

  • Codes of Conduct
  • Equal Employment Opportunity Policies
  • Recruitment & Induction Procedures
  • Work Health & Safety Act 2011 compliance
  • Privacy Act 1988 compliance and Privacy Impact Assessments, and
  • Other HR and quality related documentation

Transition to ISO 9001:2015

The International Organization for Standardization is currently reviewing ISO 9001 and expects to release the final updated version by the end of 2015.

Release of this update will trigger a three year transition period from the 2008 version.

Organisations can still be certified to ISO 9001:2008 during the transition period but will be required to have fully transferred late in 2018. Fortunately for organisations, the three year transition period coincides neatly with the annual surveillance and triennial recertification audits.

For more information on how our Quality Consultants can meet your needs, please Contact Us.